Find answers to the most common questions about Tutor Hub. If you can't find what you're looking for, our 24/7 support team is one message away.
Getting started
- How do I find and book a tutor? Answer Search Tutors. You many need More than 1 Tutor as they are not Experts In all Subjects
- How do I create my student account? Click Free To Join and Register
- How do the free trial sessions work? 1st. Session is free But If you are satisfied Pay the Full 30,000/- TSH or Equivalent. Or Just Tip Them
Payments & refunds
- What payment methods do you accept? Secom and Pesapal (Other Than Tanzania all payments will Be Made By your Debit/Credit Cards)
- How does the money-back guarantee work? As Mentioned 1st Session is Free so If not Satisfied Tip them or Pay the Full 30,000/- TSH or Equivalent
- When am I charged for a session? First You Have To Subscribe to Our Weekly Plan. As first Session Is Free You will Decide What to Pay The Tutor
- For Tutors You Register Free - Then From Next Session Subscribe To Our Weekly Plan
What Happens If Tutors Nor Students Do Not Subscribe
- As we LMS Management Earn From Subscriptions
- We can Ask you To Subscribe To Monthly or Yearly Plan
- We Believe Students Nor Tutors want To pay for Monthly or Early Plans as it Becomes Expensive
- Therefore we Have Weekly Plans Earn and Learn
- If SEcond Week You Do Not Subscribe We Disconnect You and You will Not Be able to Get More Students
- Students als will Be Disconnected
- Why Because Tutors Get Paid Directly By Students.
Scheduling
- How do I reschedule or cancel a session? There is a booking Platform To Do That
- What happens if my tutor cancels? Book Another Time and You also Might Cancel So This works for Both
- How do timezones work? We only Operate In East Africa Time Zones and The Countries we Manage are In The Same Time Zone
Still need help?
Contact our support team anytime via the support page or live chat. +255 748 756 223